Help

USA & Canada Shipping 

All shipments to USA and Canada are FREE on orders above $50! At checkout, just select free shipping and poof, you don't pay for shipping. The price on the website is the price you pay. No sneaky stuff.

How long will it take to receive my order?

We ship within 48 hours of you order! You'll receive it within 8-10 business days, depending what part of North America you're located. If you require tracking, select the Tracked Package option. You can track your order here.

You can choose to pay for faster shipping services at checkout. 

 

International Shipping

Don't live in Canada or US? No problem. 

Shipping anywhere in the world is FREE on orders above $80! No hidden fees, no magic charges out of no where. Get your order shipped to you quickly anywhere on the planet! We are not responsible for duties, taxes, import fees etc your country may charge, these charges are out of our control. 

How long will it take to receive my order? 

We ship within 48 hours of you order! Once your order is shipped, you'll receive it within 15-30 business days, depending what part of the world you're in. If you require tracking, select the Tracked Package option. You can track your order here.

You can choose to pay for faster shipping services at checkout. 

The importer (customer) is responsible for the payment of duties and taxes. Import duty/tariff/import tax is a tax collected on imports by the customs authorities of a country. It is usually based on the value of the goods that are imported

 

Warranty, Returns & Exchanges

At Flux, our priority is to make certain you are completely satisfied with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Flux within 7 calendar days of receipt of item(s).  Sale items are final sale.

Orders cannot be changed/cancelled after being placed as they get processed right away so please double check your order. If you need to exchange your item (you ordered the wrong color, size, model..etc) you will need to send it back to us. Customers are responsible for return shipping cost.

Claims for damaged or missing items must be received within 7 business days of receipt of item(s). All return items must be in new and unused condition and in original packaging.

The warranty will not cover product failure because any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment. It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself.

 

Payment Options

We accept payments made using Visa, MasterCard, American Express and Paypal. Prices are in USD. 

Sales Tax 
Orders outside of Canada are not subject to any sales tax. Orders shipped to:

  • Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
  • Quebec are subject to 5% GST and 9.5% PST on the final price.
  • Nova Scotia are subject to 15% HST.
  • British Columbia are subject to 5% GST.
  • All other Canadian provinces or territories are subject to 5% GST.

 

Authorized Reseller

An Authorized Reseller is a business partner that has entered into a contractual relationship with Flux Products Inc., to sell its products. 

Currently our online store, found at www.helloflux.co, is the only place to purchase genuine Flux products. We cannot offer support on items bought outside of our website claiming to be Flux. 

If you see Flux products being offered outside of our website please notify us at report@helloflux.co

Promotion Program & Contests

Got a cool photo of your brand new Flux Battery Case? Captured that perfect moment with your Flux powered smartphone? Tag us on Instagram @helloflux.co for features, contests, prizes and greatly deserved recognition!